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The MRO will make three attempts to contact the donor regarding the lab results. This gives the donor an opportunity to clear non-negative results that may be result of a valid prescription.

IMPORTANT: Due to HIPAA regulations, the MRO will only speak to the donor. Results will not be reported until the MRO has spoken with the donor, or until the MRO has exhausted all attempts to contact the donor. If at any point you are aware that the MRO is attempting to reach the donor, we recommend that you provide the donor with MRO's telephone number and ask them to contact the MRO.
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